PURE the Winery wants to ensure that you have a seamless online shopping experience. In order to optimise and ensure online security, we are constantly optimising our webstore with the most up to date anti-virus software.
If you are having difficulties placing an order, we recommend the following in this order:
1.Try opening the website with a different browser. Please ensure it is the latest version of that particular browser. We recommend Google Chrome or Safari.
2. Try opening the webstore on another device. For example, another smartphone or laptop.
Please ensure that all cookies are deleted from that browser prior to entering our webstore or ensure emptying the cache.
3. Try using a different payment method.
If you still having problems placing your order, please contact our customer service at australia@purethewinery.com
Once again we apologise for your inconvenience and welcome your feedback. Your opinion and your online shopping experience matters to us, so please provide a detailed description of what you have been experiencing so we can help you as soon as possible and to the best of our ability.